1.1 If the Goods are defective, incorrect or damaged on delivery, please notify us as soon as you become aware of any problem and return the Goods to us. On cancellation for whatever reason you must return to us the Goods we have delivered to you.

    1.2 All Goods being returned should be returned at a Threads retail outlet, and should be accompanied by the original receipt. The original card in on which it was paid for will be credited.

    1.3 We ask that you allow us to (at your option) repair, replace or refund you for the price paid for any Goods which are found to be defective, incorrect or damaged on delivery.

    1.4 If you opt to exchange the Goods, any additional payments must be received in full. Goods will not be despatched until such payment has been received.

    [tbay_title_heading title=”Frequently Asked Questions” buttons=”btn-default btn-outline” font_color=”#257c6e”]

    Shopping on akomark is easy! Once you have found the product you want to buy, just follow the steps below:

    • Click on ‘Buy Now’ to add this product to your cart
    • Click on ‘VIEW CART and CHECKOUT’ in the pop up
    • Click on ‘Cart’ in the top right corner
    • Register an account or Login into your existing account by entering your Email and password
    • Enter your shipping/billing information, ensuring your address is complete and accurate
    • Choose your preferred payment option
    • Click on ‘Confirm order’ to complete your order

    Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

    Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

    Yes, please ensure your representative has the tracking number and a signed copy of your ID.

    Yes. Please ensure your representative has your tracking number.

    Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here

    You can cancel your order by ​contacting our Customer Service here

    Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.

    Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

    Please contact us here if you think a product listed on our website does not meet these standards.

    You may receive items in your order separately because they are sold by different sellers and are shipped at different times. check delivery options

    Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

    Step 1: Log your return request

    • Go to Contact us and complete the form.
    • You can also create an online return yourself. Click here to learn how.

    Step 2: Pack your product

    • All items must be returned in their original packaging
    • Include all tags, accessories or gifts you received

    Step 3: Return your product

    • If you requested a pickup, we will contact you to arrange a pickup time.
    • If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

    There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.

    We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.

    “Still question? CONTACT US